Delete Your Account

You can permanently delete your DocZea account and everything in it, yourself, at any time. This page explains how, exactly what is removed, and what to do if you cannot sign in.

1. Deleting it yourself

If you can sign in, this takes under a minute and needs no one's approval:

1. Sign in at doczea.com/login.
2. Go to Settings in the sidebar, then scroll to Danger Zone.
3. Choose Delete organizationand confirm by typing the organization's name.

Only an organization's ownercan do this. If you are a member or admin of someone else's workspace, ask the owner — or use the email route below to have your own membership and personal data removed.

2. What is deleted

Deleting an organization removes, permanently and immediately, every workspace belonging to it and everything inside those workspaces:

• Every document, including the original uploaded file in our object storage, not only the extracted data
• All extracted fields, confidence scores, and AI-generated summaries
• Categories, tags, and every document's assignments to them
• Chat history and any questions you asked about your documents
• API keys, webhook endpoints, and their delivery history
• Members, invitations, and usage records

Any active subscription is canceled as part of the same action. You do not need to cancel separately first, and you will not be charged again.

⚠️ This is not a soft delete and it cannot be undone. There is no trash, no grace period, and no way for us to restore the data afterwards. If you want a copy of your documents, export them to CSV or Excel from the Documents page before you delete.

3. What is kept, and for how long

Deletion is genuine, but two things outlive it, and both are limited:

• Billing and tax records. Our payment processor retains transaction records for the period its own legal obligations require. We cannot delete those, and neither can they.
• Encrypted backups. Deleted data may persist in routine database backups for a short period before those backups age out. It is not accessible through the Service and is not used for anything.

4. If you cannot sign in

Email hello@doczea.com from the address on the account and ask us to delete it. We will confirm the request, carry it out, and reply to confirm it is done. If you write from a different address we will ask you to verify ownership first — that check protects you, not us.

This is also the route for deleting your user account itself rather than an organization, and for any other request about your personal data: a copy of it, a correction, or an objection to how it is processed.

5. Deleting from the mobile app

The DocZea Android app is sign-in only — it reads the documents already in your workspace and cannot create an account. Deletion is therefore done on this website, using either route above. Uninstalling the app does not delete anything.

For the full picture of what we collect and why, see our Privacy Policy.